What we cannot help with
We cannot act on your behalf with any casino, resolve disputes about bonus terms, release withheld funds, or verify documents on an operator's behalf. If your issue is a specific account, payment, or verification problem, write to the operator's support team first, and if that fails, to the licensing body printed in the operator's footer.
Business inquiries
Partnership proposals, affiliate program outreach, and advertising queries should be sent to our business address, not to the editorial inbox. Please include your company name, licensing jurisdiction, and the specific brands you work with. We do not accept link-building requests, 'guest post' pitches, or paid review offers; those emails are deleted without reply.
How to reach us
The fastest way to reach us is by email. Our editorial team monitors incoming messages during European business hours (Monday to Friday). Please include the page URL you are writing about and, if possible, a screenshot of the issue; vague messages like 'your site is wrong' without specifics are hard to action.
Media requests
Journalists working on stories about the online gambling market in Canada are welcome to contact us. We can usually provide on-record comment on bonus terms, payment-method trends, and the way affiliate publishing works. Please include your outlet, deadline, and a short note on the angle; we try to reply within one working day.
Topics we answer
We respond to factual corrections, broken links, out-of-date bonus terms, and clarification requests from readers. We also forward serious complaints about an operator to the publicly listed regulator if we think they fit that definition. We cannot provide gambling advice or recommendations about how to play.
Response time
Email replies normally take one to two working days. Longer research questions, like 'what is the current state of licensing for X', can take up to a week because we check our answer with primary sources before replying. If you have not heard back after seven days, your message probably went to spam — please try again from a different address.